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Please ensure you include :
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We will then reply answering all your queries within 24 hours

If your enquiry is about a specific journey, please ensure you include FULL details :
Originating and destination stations, and any specific route details
Date and time of outward and, if appropriate, return journeys
Seat reservations; the coach and seat numbers

Please note that we will not respond to some enquiries, including :
Direction of travel specific to Seat Plans (if appropriate this will be included)
Changes to tickets and/or seat reservations (please contact the supplier of your tickets)
Local and connecting bus services, unless they already appear in rail timetables