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How to claim compensation for delays

Having completed your journey you may have been delayed

Previously this was known as the Passengers Charter
Train companies still provide details of their Passenger Charters
Included in each of these are details of the level of compensation to be paid, depending on delays suffered by passengers

The scheme is now known as Delay Repay

Train Company
Length of delay:
30 - 59
60 - 119
120 or more
Arriva Trains
A
A
A
c2c
N/A
50%
50%
Chiltern Railways
50%
100% single
50% return
100% single
50% return
Cross Country
50%
100% single
50% return
100%
East Coast
50%
100% single
50% return
100%
East Midlands Trains
50%
100% single
50% return
100%
First Capital Connect
50%
100% single
50% return
100%
First Great Western
Journey 1 hour
or more 50%
100% single
50% return
100% single
50% return
First Hull Trains
A
A
A
First Transpennine Express
100% single
50% return
100%
100%
Gatwick Express
A
A
A
Grand Central
A
A
A
Greater Anglia
50%
100% single
50% return
100% single
50% return
Heathrow Connect
A
A
A
Heathrow Express
A
A
A
Island Line
100%
100%
100%
London Midland
50%
100% single
50% return
100%
Merseyrail
A
A
A
Northern Rail
A
A
A
ScotRail
50%
100% single
50% return
100% single
50% return
South West Trains
N/A
100% single
50% return
100% single
50% return
Southeastern
50%
100% single
50% return
100%
Southern
50% single
25% return
100% single
50% return
100%
Stansted Express
50%
100% single
50% return
100% single
50% return
Virgin Trains
N/A
25%
100%
A - Contact the Train company for full details