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FAQ

FAQ - Frequently Asked Questions

This section is currently under development

TRAIN TIMES
Planning a journey
Timetables

TICKET SALES
Ticket types
Railcards
Seat Reservations
Group bookings and discounts
Seat Plans
First Class
Sleeper

ONLINE TICKET SALES
WebTIS
Delivery options
Fast Rail Ticketing
Ticket On Departure

STATIONS
Facilities
Passengers with disabilities
Changing trains

ON TRAIN
Travel assistance
Luggage
Cyclists
Animals
Catering
WiFi

DISRUPTION
Advance engineering work notice
Rail replacement bus services
Live service disruption
Missed connections
Compensation for delays

MISCELLANEOUS
Lost Property
European rail travel
Safety and Security
WebTIS
stands for the Web Ticket Issuing Interface
It used by several Passenger Train Companies for planning journeys and purchasing tickets online
Once registered you can purchase train tickets
Fast Rail Ticketing
allows users of WebTIS to check the status and their tickets being delivered by Royal Mail Special Delivery
Ticket On Departure
is the delivery option which allows you to collect tickets from any Self Serve (Fast Ticket) machine
Timetables
Using a timetable usually forms the first stage of planning a journey by rail travel
Railway stations will offer printed copies, but these may be limited to their own services or those of the Passenger Train Companies serving that station
Most online planners will offer the fastest or most direct journey
Most Passenger Train Companies also offer copies of their timetables online